Frequently Asked Questions:
General Homecare FAQ’s
1. What is home care?
Home care is health related services that someone receives in their own home. It is assistance with activities of daily living. Services may include help with bathing, personal hygiene, dressing, toileting, mobility, transfers, medication reminders, supervision, shopping, housekeeping, laundry and some transportation.
2. Why choose home care?
Studies have shown that patients do better at home both physically and psychologically. A caregiver can provide both continuity of care and peace of mind for both client and family. Also, home care can prove to be a cost effective alternative to an Assisted Living or Nursing Home. Home care can be long term or short term for someone who is recently home from the hospital; recovering from a surgery or illness or injured in an accident. Home care can be for the young or elderly. We can also provide respite services.
3. Is Home Care only for the elderly?
No. We offer services to Elderly as well as adults & children with disabilities.
4. Who Pays for Home Care?
We accept Medicaid, Private Pay, and Long Term Care Insurance.
5. Does Medicare pay for services?
No. Medicaid does pay for qualified individuals.
1. What is the hiring process for caregivers?
All caregivers are thoroughly screened, references are checked, they must pass a criminal background check, and a drug test. We also check driving records and they are required to pass written competency tests.
2. How does agency choose a caregiver for me?
We will choose a caregiver for you according to your needs and the schedule you require. We don’t have a big turnover here so we are well acquainted with our caregivers and our clients; and are therefore able to best match caregivers with clients. With various levels of service and expertise, there is a good fit for everyone.
3. Are the employees bonded and fingerprinted?
Yes. All employees are bonded and insured and we also do background, motor vehicle checks and drug testing.
4. Will I be responsible to carry Workman’s comp?
No. All caregivers are bonded, insured and are covered by Worker’s Compensation Insurance.
5. Can the client of client’s family meet the prospective caregiver prior to placement?
Yes. We will set up an interview in your home.
6. Can the client choose a caregiver?
Yes. After the plan of care is complete, the client will begin interviewing caregivers and choose whom they like.
7. Will someone oversee the care?
Yes. All care is under the direction of the agency RN. The RN will make quarterly supervising visits to ensure that the client’s needs are being met and will make any adjustments or changes to the plan as needed.
1. Do you provide a free consultation?
Yes, the initial consultation is free.
2. Do you provide RN oversight?
Yes. We have an RN who will write the initial plan of care and who will make quarterly visits.
3. Are there a minimum hours required?
Yes. Typically the minimum is 2hrs. This can vary depending on the client’s location.
4. Is there a minimum term of care?
No. You may cancel services at any time.
5. Will the agency keep in touch once the services begin?
Yes. The RN will visit once the caregiver begins to go over the Plan of Care. After that she will make quarterly supervising visits. We will routinely do satisfaction surveys and quality of service calls. We also have a Quality Assurance Program that we perform monthly to monitor our efforts.
6. How do I arrange for services?
Call our office and our staff will answer any questions you may have and will schedule for someone to come out to the client’s home for a FREE CONSULTATION visit. After the initial visit, we will send an RN to access the care and write a plan of care to be placed in the home and followed by the caregiver.